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Home / After an accident: a short guide
After an accident: a short guide
The steps people commonly take after a road accident, in order.
General information only
This is not legal, medical or insurance advice. Procedures can differ by situation. Please confirm with the relevant parties.
- 1Immediately
Make sure everyone is safe
If you can, move vehicles to a safe place and switch on hazard lights. Do not move a seriously injured person unless there is immediate danger.
- 2Immediately
Get emergency help
Call 999 (or 112 from a mobile phone) if anyone is hurt.
- 3At the scene
Record details and evidence
Take photos of the vehicles, the location, road signs and any injuries. Note registration numbers and the details of other drivers and witnesses.
- 4Within 24 hours
Make a police report
In general, a police report should be made as soon as possible, usually within 24 hours.
- 5As soon as possible
Tell your insurer
Check your policy for the time limit and how to make a claim.
- 6Always
Keep all records
Keep the police report, medical records, receipts, photos and insurer letters together in one place.
Documents worth keeping
- Police report
- Medical records and reports
- Receipts for treatment and expenses
- Photos and videos of the scene
- Details of other drivers and witnesses
- Letters and reference numbers from your insurer
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